Privacy Policy

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At Creative Stories, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when visiting our website or purchasing our products.

We may collect the following types of personal information from you:

• Personal Identification Information: Name, email address, mailing address, phone number, and payment details.
• Non-personal Information: Browser type, device information, and IP address for website optimisation and analytics purposes.
• Order Details: Items purchased, payment method, and shipping address.

We use the information we collect to:

• Process and fulfil your orders.
• Communicate with you about your orders, products, and promotions.
• Improve our website and customer service.
• Send you updates on new products, offers, or events (if you've subscribed to our newsletter).
• Ensure the security of your transactions.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners in order to:

• Fulfil your orders (e.g., shipping providers, payment processors).
• Comply with legal obligations.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

You have the right to:

• Access, update, or correct your personal information.
• Opt out of receiving marketing emails or newsletters at any time.
• Request the deletion of your personal data, except when we are required to retain it for legal or business purposes.

We use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and improve our services. You can control your cookie settings through your browser.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: sarakafunda@creativestories.co.site
Phone: +44 7565811745