Creative Stories

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Terms and Conditions

1. Introduction

Welcome to Creative Stories. These terms and conditions govern your use of our website and services. By accessing our site or purchasing our products, you agree to comply with and be bound by these terms.

2. Definitions

- "We", "us", "our" refers to Creative Stories.

- "You", "your" refers to the customer or user of our services and website.

- "Products" refers to the handmade and hand-painted home decor items we offer.

3. Ordering and Payment

- All orders are subject to availability. We reserve the right to refuse or cancel any order for any reason.

- Prices are as stated on the website and may be subject to change. The total price, including taxes and shipping, will be confirmed at the time of checkout.

- Payment must be made in full before any products are dispatched.

4. Delivery

- We aim to dispatch orders within 7 days of receipt of payment. Delivery times may vary based on your location.

- We are not responsible for delays caused by external factors, such as postal services or customs clearance.

5. Returns and Refunds

- We want you to be satisfied with your purchase. If you are not, please contact us within 3 days of receiving your order.

- Custom or personalised items are non-returnable unless they arrive damaged or defective.

- If approved, refunds will be processed within 3 days of receiving the returned items.

6. Intellectual Property

- All content on our website, including images, text, and designs, is the intellectual property of Creative Stories and is protected by copyright laws.

- You may not reproduce, distribute, or create derivative works from our content without our express written permission.

7. Limitation of Liability

- We will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

- Our total liability shall not exceed the amount paid by you for the products in question.

8. Privacy Policy

- Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Amendments

- We reserve the right to update these terms and conditions at any time. Any changes will be posted on this page, and your continued use of the site constitutes your acceptance of the new terms.

10. Governing Law

- These terms and conditions are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Contact Us

If you have any questions about these terms and conditions, please contact us at:

Email: sarakafunda@creativestories.co.site

Phone: +44 7565811745

Return and Refund Policy

At Creative Stories, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, please review our returns and refunds policy below.

1. Returns

Timeframe for Returns: You may return your order within 14 days of receiving it for a refund or exchange, provided the items are in their original condition, unused, and in the original packaging.
Custom and Personalised Items: Please note that custom or personalised items are non-returnable unless they arrive damaged or defective.

2. Refunds

Eligibility for Refunds: To be eligible for a refund, items must be returned within the specified timeframe and in their original condition. Proof of purchase, such as a receipt or order confirmation, is required.
Processing Refunds: Once we receive and inspect the returned items, we will notify you of the status of your refund. If approved, your refund will be processed to the original payment method within 14 days.

3. Exchanges

If you would prefer to exchange an item for a different size or design, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

4. Return Shipping

Return Shipping Costs: Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

6. How to Initiate a Return

To initiate a return, please contact us at:

Email: sarakafunda@creativestories.co.site
Phone: +44 7565 811745

Provide your order number and a brief description of the reason for the return. We will guide you through the return process.

7. Contact Us

If you have any questions or concerns regarding our Returns and Refund Policy, please feel free to reach out to us.his is a place to describe your Return and Refund Policy to buyers.